Privacy Policy

Privacy Policy The Royal Oak, Newport, Pembrokeshire

Last updated: March 2026

Who We Are

The Royal Oak is a pub and restaurant located at West Street, Newport, Pembrokeshire, SA42 0TA. We are the data controller responsible for your personal data collected through this website.

If you have any questions about this policy or how we handle your data, please contact us at: 📧 [email protected] 📞 01239 820632

What Data We Collect

Depending on how you interact with our website, we may collect the following:

• Bookings – name, contact number, email address, party size and any dietary or access requirements
• Online shop / orders – name, billing and delivery address, email address, phone number and payment details (processed securely via our payment provider)
• Account registration – name, email address and password
• Contact forms – name, email address and the content of your message
• Comments – name, email address and IP address
• Automatically collected – IP address, browser type, pages visited and time spent on the site (via Google Analytics)
• Marketing – email address if you opt in to our mailing list

How We Use Your Data

We use your data for the following purposes:

• To process and manage table bookings
• To process online orders and payments
• To manage your account on our website
• To respond to enquiries and messages
• To send you marketing communications, where you have given consent
• To improve our website using anonymised analytics data
• To prevent spam and abuse (via Google reCAPTCHA)

Legal Basis for Processing

We process your data on the following legal grounds under UK GDPR:

• Contract – to fulfil bookings and orders you have placed with us
• Legitimate interests – to improve our website and services, and to prevent fraud
• Consent – for marketing emails and non-essential cookies (which you can withdraw at any time)
• Legal obligation – where we are required to retain records by law

Third Parties We Share Data With

We do not sell your personal data. We may share it with the following third parties solely to operate our services:

• Payment processors – to handle online transactions securely
• Google Analytics – anonymised website usage data to help us understand how visitors use our site
• Facebook Pixel – to help us measure the effectiveness of our advertising
• Google reCAPTCHA – to protect our forms from spam
• Google Maps – to display our location
• WooCommerce / WordPress – our website and shop platform

Each of these services has its own privacy policy. We encourage you to review them if you have concerns.

How Long We Keep Your Data

Cookies

We use cookies on this website. You can manage your cookie preferences at any time using the cookie settings panel available at the bottom of the page. For full details of the cookies we use, please see our Cookie Policy.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your data (subject to any legal obligations we have to retain it)
• Withdraw consent for marketing at any time
• Object to processing based on legitimate interests
• Data portability – request a copy of your data in a machine-readable format

To exercise any of these rights, please contact us using the details above. We will respond within 30 days.

Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

🌐 www.ico.org.uk 📞 0303 123 1113

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.